Next-day delivery – This is the value-added service that many businesses have successfully added to expand their market reach and boost sales. Many local businesses have often asked themselves – Is it better to engage the services of a local courier company? Or shall we go for the bigger, multi-region delivery services?
Whether you are a start-up, an up-and-coming business, or an established enterprise, the answer lies in revealing several serious benefits that you can enjoy when you choose a local courier company to get your delivery job done. Let’s go through them now.
Customer Satisfaction Counts
Any local courier company will tell you the key to their success is keeping clients happy – and that means making sure both ends of the transaction – the sending business and the receiving customer – are satisfied with their service.
Surprisingly, They’re More Affordable
Don’t be misled by offers and programs offered by bigger companies – they are not outright savings. There will be parameters and quotas to reach for you to achieve so-called future discounts.
A local courier company will have delivery prices that are lower, straightforward and competitive. This means you save – now.
Convenient and Personalized
With local courier companies, you can have your deliveries adjusted to the specifications and quirks of your products. You need not be confined to a standard 8 x 8 x 8 box or the regular 9-1/2″ x 15-1/2″ envelope just because these are the dimensions typical to larger courier companies.
Local courier companies are more open to discuss your delivery requirements with regards to size, speed of delivery (especially for perishables), and presentation. This is very important for any entrepreneur because it allows for continued and enhanced branding of their products, even in the method of delivery.
Ease of Contact
Contacting a larger delivery company can be a daunting task. Your concern will be routed from call centers to in-house customer service – or you can opt to contact them online via email and hope they get back to you very soon. A local courier company is more specialized.
It concentrates on servicing a particular area’s businesses and clients and will have staff to personally address your concerns. There’s nothing like talking to a person who can handle your delivery problem and offer solutions – not just someone who goes by a general script who assigns you concern and number and asks you to wait.
Scaled Business Services
An upside to local courier services is the ability to downscale or upscale at will. Seasonal sales and demand surges can be handled easily – all you have to do is call your local courier contact and inform them of your anticipated bulk.
Likewise, you are not encumbered by a quota should you downscale because of lowered sales or going off-season. Because of this, a local courier company can make a tailored incentive or discount scheme for your business – not just some rigid plan that is one-size-fits-all.
Local Knowledge
How many times has your customer been annoyed because the delivery man just can’t seem to find the address? Even with GPS tracking, locations can still be botched. This happens when parcels are assigned by batch for delivery in a queue.
There’s nothing like a local courier whose delivery personnel know the roads and routes, towns and landmarks of your area. They will know detours, road closures – if there are any – and in general, the best way to get your package to where it should be. This is a very crucial factor that will ensure that you’ll never have a delivery missed.
Handled With Care
Because local couriers offer personalized service, more care is given to your individual packages. Dedicated instructions for special packages like fragile items, perishables, and the like are followed conscientiously. It is not just a conveyor of identically packed goods that are labeled. There is a heightened sense of awareness of the differences of the parcels, the level of care needed for each package to ensure that they are in excellent condition upon delivery.
Build Your Business by Supporting Local
You can never go wrong with supporting local businesses and contributing to the commercial growth of your area. It is a great way to build strong relationships in the community and boost employment in the area.
Good interpersonal and commercial dealings locally will also serve as great vehicles for word of mouth that will add value to your brand and image. The best thing of all is that this is symbiotic and mutual – you get a good reputation for your products and the local courier company for their service. It’s a great way to grow the community!
Whatever you need to be delivered, whether it’s documents, parcels or even pallets – there’s always a local courier service ready to fill your needs and give your customers a satisfying next-day delivery experience.
